These Terms & Conditions govern all services provided by Brassie & Spoon, including but not limited to refinishing, painting, cosmetic restoration, customization, engraving, and related services performed on customer-supplied golf equipment.
By placing an order with Brassie & Spoon or submitting equipment for customization, the customer acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.
All services provided are custom, hand-finished cosmetic modifications. Due to the handcrafted nature of the work, variations in color, texture, finish, and design are inherent and should be expected. Exact replication of previous work, photographs, digital mock-ups, or reference images cannot be guaranteed. Reasonable efforts will be made to minimize the appearance of existing scratches, chips, and other cosmetic imperfections; however, complete removal cannot be guaranteed.
The Customer warrants that all equipment submitted is authentic, structurally sound, and suitable for customization. Brassie & Spoon assumes no responsibility for pre-existing damage, structural defects, hidden flaws, counterfeit products, or any condition existing prior to receipt.
The Customer acknowledges that customization permanently alters the original factory finish and may affect manufacturer warranties, resale value, collector value, or performance characteristics. By authorizing the work, the Customer expressly assumes all risks associated with such modifications.
All services are provided solely for cosmetic purposes. Brassie & Spoon makes no representation or warranty that any customization will improve, preserve, or otherwise affect the performance, playability, or durability of the equipment.
Where applicable, design proofs or mock-ups may require Customer approval before work commences. Once approval has been provided, the Customer accepts responsibility for the approved design.
Estimated completion and delivery dates are provided for convenience only and are not guaranteed. Turnaround times may be affected by workload, material availability, shipping delays, or other circumstances beyond Brassie & Spoon's reasonable control.
Full payment, including all applicable shipping charges, taxes, and additional fees, must be received before completed work will be released or returned to the Customer.
Because each project is custom-made, orders may not be canceled once work has commenced. All completed services are non-refundable, and all sales are final.
The Customer is responsible for all shipping costs associated with sending equipment to and from Brassie & Spoon. Brassie & Spoon shall not be responsible for loss, damage, theft, or delays occurring during transit. Customers are strongly encouraged to purchase adequate shipping insurance.
To the fullest extent permitted by applicable law, Brassie & Spoon's total liability shall not exceed the amount paid by the Customer for the specific service giving rise to the claim.
Custom finishes are designed to be durable; however, they are not impervious to wear. Cosmetic wear, scratches, chips, or fading resulting from normal use are expected over time and shall not be considered defects in workmanship.
Unless otherwise agreed in writing, Brassie & Spoon reserves the right to photograph, record, and display completed work for promotional, marketing, and social media purposes.
Brassie & Spoon reserves the right to refuse or decline any project, order, or request for service without obligation to provide a reason.
The Customer warrants that any intellectual property submitted is owned by the Customer or used with express authorization. The Customer agrees to indemnify Brassie & Spoon against any claims arising from the use of such materials.
Any equipment left unclaimed for more than ninety (90) days after notice of completion shall be deemed abandoned and may be disposed of or sold to cover unpaid balances and storage fees.
These Terms shall be governed by the laws of the State of Florida. Any legal action shall be brought exclusively in the courts of Florida.
The Customer shall inspect all work upon receipt. Any claims must be submitted in writing within seven (7) calendar days of delivery.
Brassie & Spoon shall not be liable for any delay or failure to perform due to causes beyond its reasonable control.
Brassie & Spoon reserves the right to modify these Terms & Conditions at any time.
Brassie & Spoon is an independent custom golf refinishing company and is not affiliated with, sponsored by, or endorsed by TaylorMade, Callaway, Titleist, PING, PXG, Cobra, Mizuno, Scotty Cameron, Odyssey, Cleveland, or any other manufacturer. All trademarks referenced remain the property of their respective owners.